Shipping policy
Shipping & Delivery Policy
Last Updated: August 28, 2026
Thank you for choosing Coilé Crown. We are committed to carefully preparing your order and providing a smooth experience from purchase through delivery.
1. Hair Serum Orders
Order Processing
Orders for The Type IV Restorative Lipid Serum are typically processed within 3–7 business days after the order is placed.
Processing time refers to the time needed to prepare, package, and fulfill your order before it is handed to the shipping carrier.
Orders are processed Monday through Friday, excluding holidays.
During product launches, promotions, or periods of high order volume, processing times may occasionally be longer. If there is a significant delay with your order, we will communicate with you as soon as possible.
Shipping
Once your order has been processed, it will be shipped using the shipping method selected at checkout.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Please note that shipping times begin after your order has been processed. Carrier delivery times are estimates and are not guaranteed.
Coilé Crown is not responsible for delays caused by the shipping carrier, weather, natural disasters, holidays, or other circumstances outside of our control.
Shipping Address
Please carefully review your shipping address before completing your purchase.
Coilé Crown is not responsible for delays, returned packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
If you realize that you entered an incorrect address, please contact us as soon as possible at hello@coilecrown.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Tracking Information
Tracking information will be provided by email once your order has shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Lost, Stolen, or Missing Packages
Coilé Crown is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided at checkout.
If your tracking information indicates that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and the shipping carrier.
If your package appears to be lost while in transit, please contact us at hello@coilecrown.com, and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us at hello@coilecrown.com within 48 hours of delivery.
Please include your order number and clear photographs of the damaged packaging and product. This information may be required to determine the appropriate resolution.
2. Coaching Services
Coilé Crown coaching is a digital service provided through text and/or email and does not require physical shipping, phone calls, or video appointments.
Immediate Coaching Access
Once your coaching service has been purchased, you can begin asking your hair-care questions immediately through the designated communication method.
You do not need to wait for your personalized plan to be completed before beginning the coaching conversation.
Personalized Hair-Care Plan
Your personalized hair-care routine and recommendations will be developed based on the information you provide.
Your personalized plan will typically be prepared and delivered within 1–3 business days after all required information has been received.
If additional information is needed to create your personalized recommendations, we may contact you before completing your plan.
Coaching Communication
Coaching is conducted through text and/or email, depending on the coaching service purchased.
Please ensure that the phone number and/or email address provided at checkout is accurate and accessible.
Coilé Crown cannot be responsible for missed communications resulting from an incorrect phone number, incorrect email address, blocked messages, or an inaccessible email inbox.
No Physical Shipment for Coaching
Coaching services are delivered electronically and will not be shipped as a physical product.
3. International Shipping
At this time, Coilé Crown ships worldwide.
International customers may be responsible for customs duties, import taxes, or other fees imposed by their destination country.
These charges, when applicable, are the responsibility of the customer.
🌐 INTERNATIONAL DUTIES & TAXES NOTICE
All international orders shipped outside the United States are sent via Delivered Duty Unpaid (DDU). Your flat-rate shipping fee at checkout covers the cost of international carrier transit only. It does not include local customs duties, import taxes, or VAT/GST fees levied by your destination country's government. These charges are determined entirely by your local customs office and are the sole responsibility of the customer upon arrival. Coilé Crown cannot predict or calculate these fees.
4. Contact Us
If you have questions regarding your order, shipping, or coaching service, please contact:
Coilé Crown
Email: hello@coilecrown.com
Website: coilecrown.com